Mobile Banking FAQs

The Geelong Bank Mobile Banking App is a service that allows you to access your accounts using your mobile phone. It’s a convenient, fast and secure environment where you can check your account balances and transaction history, transfer funds, pay bills using BPAY wherever you are, any time you want.

Geelong Bank members registered for Internet Banking can use the Geelong Bank Mobile Banking App.

To register for Internet Banking you can click on ‘Internet Banking’ from our home page and then click on ‘register’ and download the PDF, complete and return to Geelong Bank.

Geelong Bank Mobile Banking App can be used from any mobile phone that has access to the Internet.

Yes, Geelong Bank Mobile Banking App uses 128-bit Secure Sockets Layer (SSL) protocol encryption which is the same security and authentication as Internet Banking.

Geelong Bank Mobile Banking App is a feature of Internet Banking and provides access to your accounts on your mobile phone via an App. Internet Banking is a practical way to access full banking services from your computer.

If you have an Android, Windows or iPhone you can access Geelong Bank Mobile Banking App by downloading our App from the Google Play store or iTunes App Store by searching ‘Geelong Bank Mobile Banking App.'

To enable Geelong Bank Mobile Banking App you must have a mobile phone capable of accessing the internet. Check with your mobile phone provider whether your phone and/or plan enables access to the Internet.

We have free Geelong Bank Mobile Banking Apps available for iPhone, Android and Windows mobile phones.

The iPhone App is compatible with iOS 5.0 or later.

The Android App is compatible with Jellybean and Ice Cream Sandwich.

The Windows App is compatible with Windows 7.

You can create a 4 digit code when registering for mobile banking. This PIN number replaces your member number and access code when logging into Geelong Bank Mobile Banking App. Also, in settings you can turn this function off.

With Geelong Bank Mobile Banking App, you can:

• Update contact details
• Check your account balances
• View your transaction history
• Transfer money to and from your own accounts with Geelong Bank
• Transfer money to other memberships with Geelong Bank
• Transfer money to other financial institutions
• Pay a bill using BPAY
• View interest earned on your accounts
• Make enquiries on our products and services

You can access any type of account you have access to Internet Banking.

Alerts are an advise you receive via SMS/email when a selected event occurs on your account ie payroll credit. Alerts must be set up in Internet Banking as follows:

1. Login into internet banking
2. Select the “Inbox” tab
3. Select “alerts”
4. Select “new alerts”
5. Select account from the drop down box
6. Select “payroll alert” from the drop down box

Simply login and select the ‘transfer’ function and the type of transfer you wish to perform.

To delete or make changes to an existing payee or biller, select “Manage Payees”

To delete or modify a recurring or future dated payment, select “Future Payments”

The processing screen will display after you make a selection in Geelong Bank Mobile Banking App. While this screen is displayed, your request is loading in the background.

You can use Geelong Bank Mobile Banking App to pay your bills using BPAY.

iPhone devices do not allow printing. Save a screen shot of your payment receipt screen to your camera roll, and simply press the menu and the on/off button simultaneously. The current Internet Banking daily limits for transferring money externally still apply.

No. Geelong Bank Mobile Banking App does not support the functionality to enable 2 to sign access.

If you travel outside Australia you may still have access to Geelong Bank Mobile Banking App . You should check with your telephone communications provider whether your mobile phone will be able to use relevant networks in countries in which you are travelling. Additional charges for international roaming may apply.

Yes. None of the information accessed through Geelong Bank Mobile Banking App will be saved on your mobile phone. Do not save your Internet Banking password on your mobile browser in case of loss or theft on your mobile phone.

The PIN and Device security feature only allows one member to register to a device. A member can register with many devices but there can only be one member registered to a single device.